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Frequently Asked Questions:

 

Q:

Is this online webstore only for wholesale customers? Is there a minimum purchase requirement?

A:

  • No, CTSUSA.com is not only for wholesale customers. Unlike other distributor/wholesale sewing supply stores, CTSUSA.com offers sewing products to everyone at wholesale prices. Everyone is welcome to buy, and there are no minimum purchase requirements.


 

Q:

How do I place an order online?

A:


 

Q:

After I place an order, how will I be advised of the order status?

A:

  • CTSUSA.com will keep you informed of your order status via email. Your tracking number (if available) will be emailed to you once the item is shipped. You can also check the order status online with a registered account. PayPal customers do not have customer profile on our data base. That is why if you search your past order(s), it only shows the order that was placed with our checkout method.



Q:

How do I check my CTSUSA.com order status online?

A:

  • Go to www.ctsusa.com and click on "My Account" to log in. Note: Your log in user id is the email address you had used to register.  

  • Enter your email and password.

  • Press on the "continue" button to check your order status.


 

Q:

How long does it usually take for an order to arrive?

A:

  • If your order is placed before 12pm (PST) and the items ordered are in stock, the order will be shipped that day or within the next two business day. Depending on where you are located and the type of UPS/Fedex service you selected, it will take approximately 2-7 business days for your order to arrive.


 

Q:

How long does it take for a special order to arrive? Can I cancel a special order?

A:

  • Special orders usually take 1-3 weeks to arrive. We will notify you via email if your order includes special order items. All special orders must be prepaid. Your credit card will be charged once the special order is confirmed. We will not accept any cancellations or returns/exchange on special orders.


 

Q:

How accurate are the colors of the thread that I see online?

A:

  • Due to varying monitor calibrations, the colors pictured on the website are only an approximation of the actual shades of our products. The best way to view the colors available is to purchase the CTS Color Chart for sewing threads and the CTS Embroidery Color Chart for embroidery threads.


 

Q:

How do I order thread colors presented in the CTS Color Chart that are not listed online?

A:


 

Q:

Can I use my own shipping carrier?

A:

  • You can only use your own shipping carrier for shipments to Alaska or Hawaii. You can not use your own shipping carrier for shipments to any of the other 48 states.


 

Q:

(For Alaska and Hawaii shipments only) How do I select a different shipping carrier?

A:

  • You will need to contact our customer service department via email at sales@ctsusa.com or call (213) 749-4975. For example, customers requesting a shipment to Hawaii may contact Aloha Freight at (310) 631-6116 (Los Angeles) or (808) 834-5931 (Honolulu) to arrange a pick-up from our company.


 

Q:

What kind of sewing thread count size or machine sewing needles should I use?

A:


 

Q:

The shipping and handling cost for my order is $0.00; is this a mistake or do I get free shipping and handling?

A:

  • There is an error with the UPS calculator if the shipping and handling total is $0.00. Please contact us at sales@ctsusa.com to verify the actual shipping and handling cost.


 

Q:

What is the best way to contact CTSUSA.com?

A:

  • The best way to contact us is via email at sales@ctsusa.com. Emails can be submitted at any time and one of our staff members will respond to your email during our business hours, which are Monday through Friday 10am-4pm (PST). 



Q:

Where can I locate the return policy?

A:


 

Q:

Will I be charged sales tax?

A:

  • The CTSUSA.com Corporate office is based in California.  Shipments delivered within the State of California will be assessed sales tax at the rate of 9.00%.


 

Q:

Is it safe to order online?

A:

  • Our website is SSL Secured (128 Bit). You will see a yellow lock symbol at the bottom right corner of your browser for sensitive data inputs. For Internet Explorer 7.0 users, the yellow lock symbol appears at the top right corner after the web address.


 
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